How Can We Help?
Find answers about products, sourcing, pricing, shipping, payment, and customer support.
About LIYUADS & Products
What is LIYUADS?
LIYUADS is a China-to-Ethiopia product information and sourcing service helping individuals and businesses discover, request, and source products from China.
What can I buy through LIYUADS?
You can request electronics, clothing, shoes, bags, beauty products, home and kitchen items, machinery, business supplies, accessories, and other eligible products.
Can I request a product not listed on the website?
Yes. Submit its name, photo, product link, or specifications through Custom Sourcing.
What information should I provide for a sourcing request?
Provide the product name or link, photos, specifications, preferred color or size, quantity, and any special requirements.
Is there a minimum order quantity (MOQ)?
Minimum order quantities depend on the product and supplier. Some items may be available individually, while others require bulk orders.
Can I place bulk or wholesale orders?
Yes. You can submit wholesale and business sourcing requests, subject to supplier availability.
Does LIYUADS verify suppliers?
Where possible, LIYUADS reviews supplier and product information before confirming an order. This does not guarantee product performance.
Can I request customized or branded products?
Yes, where supported by the supplier. Submit your logo, packaging, specifications, and required quantity for review.
Pricing & Orders
How much will my product cost?
The final price depends on the product, quantity, supplier, sourcing costs, shipping, and applicable charges. LIYUADS confirms the agreed price before processing.
Does the displayed price include shipping to Ethiopia?
Yes. The displayed price includes shipping costs from China to Ethiopia. The final price and product availability will be confirmed by LIYUADS before your order is processed.
Can I submit an order immediately?
Yes. You can submit an order request, but LIYUADS must review and confirm the details before sourcing begins.
Can I cancel my order?
Yes. Contact LIYUADS immediately through our official WhatsApp channel. Cancellations within 12 hours are subject to review and any costs already incurred. After 12 hours, the customer is responsible for all costs incurred, including purchasing, sourcing, and shipping expenses.
Can I request a real product video from China?
Yes. You may request a video of the actual product, subject to supplier access and availability.
Shipping & Delivery
Does LIYUADS arrange shipping from China to Ethiopia?
Yes. LIYUADS coordinates sourcing and shipping arrangements to Addis Ababa for confirmed orders.
How long does delivery take?
Delivery times vary with sourcing, transport, customs clearance, and other conditions. An estimate is provided when available.
Do you offer air and sea shipping?
Air shipping is the primary approach. Other shipping arrangements may be considered when available and suitable for the order.
Can I track my order?
You can check available order information through your account. Additional shipment updates depend on the logistics information received.
Where do I collect my product?
Customers collect confirmed orders at the designated LIYUADS collection arrangement in Addis Ababa.
Are customs charges included?
Any applicable customs duties, taxes, and clearance costs must be clarified when the final price and shipping arrangements are confirmed.
Payment, Inspection & Support
When do I pay?
Under the current LIYUADS collection model, customers inspect the product and pay the agreed price before taking it home in Addis Ababa.
What payment methods are accepted?
Available payment methods will be confirmed by LIYUADS when the product is ready for collection.
Can I inspect my product before payment?
Yes. Customers may inspect the product at the agreed collection point before paying and collecting it.
What if my product is wrong or damaged?
Notify LIYUADS promptly with your order details, photographs, or video evidence so the issue can be reviewed.
Do you offer refunds?
Any refund or resolution depends on the circumstances, supplier terms, and applicable customer agreements. The relevant terms should be confirmed before ordering.
Can businesses use LIYUADS?
Yes. LIYUADS supports sourcing requests for business supplies, wholesale goods, machinery, and products intended for resale.
How can I contact LIYUADS?
Use the official Email Support or Telegram Support channels listed on the Contact Us page.
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Still Have Questions?
Our team can help with product requests, order information, and shipping arrangements.
Contact LIYUADS Support